Privacy Policy

We collect the following types of information:

• Information you provide directly: Your name, phone number, email address, home address, project details, service category, timeline, budget range, utility provider, and any other information you submit through our quote forms, contact forms, contractor recommendation forms, or waitlist sign-ups.
• Automatically collected information: IP address, browser type, device information, pages visited, and usage data collected through cookies and similar technologies.
• Communications: Records of your calls, text messages, and emails with us and our providers, including communications made using automated or AI technology.

We use your information to:

• Route your request to one or more local Pristine Providers in our network so they can contact you about your project and provide an estimate.
• Contact you about your project, schedule estimates and consultations, and follow up on your request.
• Market other home services, promotions, and seasonal offers to you that may be of interest.
• Send you communications using automated dialing systems, prerecorded messages, and artificial or robotic voice technology (AI calls) — with your prior express written consent.
• Improve our Website, services, and contractor matching process.
• Comply with legal obligations and protect our rights.

This is core to how our service works. When you submit a request, we share your information with:

• Our local Pristine Providers and network vendors. Your contact details and project information are provided to contractors in our network so they can reach out to you about your project. This is the primary purpose of our service.
• Service partners and platforms that help us manage leads, communications, scheduling, and customer relationships (CRM and marketing platforms).
• Contractors you recommend through our "Refer a Contractor" feature, who may be contacted about joining our network.
• Legal authorities when required by law, court order, or to protect our rights, safety, or property.

We do not sell your information to unaffiliated third parties for their independent marketing purposes. Sharing with our Pristine Providers and network vendors is for the purpose of connecting you with contractors for your requested services.

By providing your telephone number and submitting a form on this Website, you provide prior express written consent to receive calls and text messages — including those made using an automatic telephone dialing system, prerecorded or artificial voice messages, and AI-powered or robotic calling technology — from Pristine Home Service Network and/or our verified vendors, at the number you provide, regarding your project and other services and marketing offers.

This consent applies even if your number is registered on a state or national Do Not Call registry. Consent is not a condition of any purchase. You may revoke consent at any time by replying "STOP" to any text message, emailing us, or calling us to opt out.

We use cookies and similar technologies to operate and improve our Website, remember your preferences, and analyze traffic. You can control cookies through your browser settings, but disabling them may affect Website functionality.

We retain your information for as long as necessary to provide our services, respond to your requests, and for legitimate business, legal, and marketing purposes. You may request deletion of your information at any time, subject to legal retention requirements.

Depending on your state of residence, you may have rights to:

• Access the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of the sale or sharing of your information.
• Opt out of targeted advertising and marketing communications.
• Limit the use of sensitive personal information.

To exercise any of these rights, contact us through the information on our Website. We will respond within the time period required by applicable law.

Our Website and services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can delete it.

We take reasonable measures to protect your information using industry-standard security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our Website may link to third-party websites, including our public Contractor Directory listings. We are not responsible for the privacy practices or content of third-party sites. Review their privacy policies before providing them any information.

We may update this Privacy Policy at any time. The "Last updated" date reflects the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Pristine Home Service Network through the contact information on our Website.