Accessibility Statement

Pristine Home Services LLC ("Pristine," "we," "us") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our Website is accessible to the widest possible audience, regardless of ability.

We believe everyone should be able to find trusted local contractors and request home services with dignity, ease, and independence.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities, and conforming to them helps make the web a more usable place for everyone.

While we work toward full conformance, some areas of the Website may not yet fully meet WCAG 2.1 Level AA. We actively review and remediate accessibility issues as they are identified.

We have implemented the following features to support accessibility:

• Semantic HTML structure with proper heading hierarchy for screen reader navigation.
• Keyboard navigation — all interactive elements are reachable and operable using a keyboard.
• Alt text on images to convey meaning to users who cannot see them.
• Sufficient color contrast between text and background for readability.
• Resizable text that remains functional when browser zoom is increased.
• Descriptive link text and labeled form fields.
• Responsive design that adapts to different screen sizes and devices.

The accessibility of this Website relies on the following technologies: HTML, CSS, JavaScript, and ARIA (Accessible Rich Internet Applications) attributes. These technologies are used to enhance accessibility and usability.

Despite our efforts, there may be some limitations. Please be aware:

• Some third-party content (such as embedded maps, videos, or directory listings) may not fully conform to our accessibility standards, as we do not control those third-party platforms.
• Older or archived content may not yet be updated to current accessibility standards.
• Some interactive form components may have limitations with certain assistive technologies that we are actively working to resolve.

If you are unable to use a particular feature of our Website, please contact us and we will work with you to provide the information, service, or quote request through an accessible alternative — such as by phone or email.

We welcome your feedback on the accessibility of our Website. If you encounter an accessibility barrier, have trouble accessing any part of our Website, or have suggestions for improvement, please let us know. Include the web page address (URL) and a description of the issue.

We aim to respond to accessibility feedback within 2 business days and to resolve identified issues as promptly as possible.

If you are a homeowner with a disability and need assistance completing a quote request or contact form on our Website, please reach out to us directly. We are happy to take your project information by phone or email and route your request to one of our local Pristine Providers.

Accessibility is an ongoing effort. We regularly audit our Website, train our team on accessibility best practices, and incorporate accessibility checks into our development process. As we add new features and content, we will continue to prioritize conformance with WCAG 2.1 Level AA.

We may update this Accessibility Statement as we improve our Website and its accessibility. The "Last updated" date reflects the most recent revision.